Arc Handmade Cajons are guaranteed against faulty workmanship for a period of 12 months from date of purchase; if used in a normal / reasonable fashion as a cajon drum. Misuse and tampering with product is not covered.
If there is any fault with workmanship within the warranty period, contact Arc Handmade Cajons on firstname.lastname@example.org. Arrangement will be made with the customer to return the cajon, and I will make reasonable efforts to repair the fault. In the event that a repair is not possible, replacement or refund will then be discussed.
Postage costs will not be covered for any overseas customers. Postage will not be covered in any case where a fault is deemed not to be due to manufacturer fault.
This warranty means that Arc Handmade Cajons are a quality product – but not indestructable! Note that the drum face (tapa) is only 3.0 – 3.6mm thick, and is not guaranteed against breaking. Hitting the drum excessively hard may break the tapa – and this is not covered.
Please do not tamper with the internal snare mechanism. The snare wires can be easily bent out of shape. If there is any evidence of tampering with the snare mechanism, this will not be covered by the warranty.
Note: As a hand-made product, there may be some slight cosmetic imperfections. All efforts are made to minimise this – I want to provide a great looking, functional product. Any of these slight imperfections will not impact on sound or function.
If you are unhappy for any reason, please make contact to discuss your concerns.
(Current as at 1st July 2018)